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Peter Buysse

EMEA SC Improvement Lead, Customer Care,
Monsanto

Peter Buysse, has 16 years experience in business process improvements & project management in logistics and supply chain. Having a strong focus on process performance, Peter has lead and coached various teams towards successful system process implementations covering both Chemical & Seeds/Vegetable divisions of Monsanto in Western & Eastern Europe. Within this role he has been actively managing the interfacing processes between IT and the business. Recently a lot of focus was on enabling collaboration processes between the different internal & external supply chain partners. Currently he is EMEA SC Improvement Lead, Customer Care as part of the Antwerp based EMEA Supply Chain Competence, Strategy & Operations Team.

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Day 2 - Achieving Supply Chain Excellence Now

Wednesday, April 4th, 2018

15:15 CASE STUDY: How to transform a traditional “Customer Service” organisation to a more customer centric “Customer Care” Team that drives real loyalty

How to develop feedback mechanisms to capitalize on your customers expertise
The importance of consistently measuring supply chain performance from the perspective of your clients
Driving supply chain performance through a customer centric approach to logistics
Sustaining customer service levels despite reduced inventory and production capacity